Shipping Policy

At BioPhysics Essentials, we strive to ensure your shopping experience is seamless from the moment you place your order to the time it arrives at your doorstep. Below are the details of our shipping policy:

1. Order Processing Time:

   • Orders are processed within 1-3 business days (excluding weekends and holidays).
   • You will receive a notification once your order has been shipped.

2. Shipping Methods and Delivery Times:

   • Standard Shipping: Estimated delivery within 5-7 business days.
   • Expedited Shipping: Estimated delivery within 2-3 business days.
   • International Shipping: Estimated delivery within 10-15 business days.
   • Please note that delivery times are estimates and may vary based on your location and circumstances beyond our control.

3. Shipping Charges:

   • Shipping charges are calculated at checkout based on your location and the shipping method selected.
   • Free standard shipping on orders over $XX (specify amount).

4. Order Tracking:

   • Once your order is shipped, you will receive a tracking number via email. You can track your order on our website or through the carrier's website.

5. Lost or Damaged Packages:

   • If your package is lost or arrives damaged, please contact our customer support team within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and, if necessary, send a replacement.

Refund and Return Policy

At BioPhysics Essentials, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible return policy to make sure your shopping experience with us is worry-free.

1. Returns:

   • We accept returns within 60 days of delivery for any unused and unopened items, and within 30 days of delivery for used and opened items.
   • To initiate a return, please click the "Initiate a Return" button below and enter your order number and zip code. We have a "no questions asked" return policy, but would love to hear your feedback.
   • We will provide you with a return authorization and shipping label.
   • Please note that all returned items must be in their original packaging, with all accessories and labels intact. We reserve the right to refuse returns if the items are not in their original condition.

2. Refunds:

   • Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements.
   • If everything is in order, we will issue a refund to your original method of payment within 7-10 business days.
   • Please note that shipping fees are non-refundable.

3. Exchanges:

   • If you receive a damaged or defective item, please contact us immediately so we can make it right.
   • We will send you a replacement item as soon as possible, along with a shipping label to return the damaged or defective item.
   • Please note that all exchanges are subject to availability. If the item you want to exchange is no longer available, we will issue you a refund instead.

4. Contact Us:

   • If you have any questions about our return policy or need assistance with a return or exchange, please contact our customer service team at support@biophysicsessentials.com or via live chat. We are here to help!

Chargeback Policy

Chargebacks occur when a customer disputes a charge with their bank or credit card issuer. While we aim to resolve any issues directly with our customers, we understand that chargebacks can happen. Here’s our policy on chargebacks:

1. Communication:

   • Before initiating a chargeback, we strongly encourage customers to contact our customer support team to resolve any issues directly. We are committed to addressing any concerns promptly and to your satisfaction.

2. Investigation:

   • Upon receiving a chargeback notification, we will conduct a thorough investigation. This includes reviewing the order details, shipping and delivery records, and any communication with the customer.

3. Resolution:

   • If the chargeback is deemed valid, we will process a refund as appropriate.
   • If the chargeback is not valid, we will provide evidence to the issuing bank or credit card company to dispute the chargeback. This may include proof of delivery, tracking information, and communication records.

4. Fraud Prevention:

   • To protect against fraudulent chargebacks, we use advanced security measures and verification processes. This helps to ensure that all transactions are legitimate and authorized.

5. Customer Support:

   • Our customer support team is available to assist with any questions or concerns regarding chargebacks. Please contact us at support@biophysicsessentials.com for assistance.

At BioPhysics Essentials, we value our customers and strive to provide excellent service. If you have any questions or need further assistance, please do not hesitate to contact us. Thank you for shopping with us!